The Frozen Bean: FAQs

What is The Frozen Beans policy on SHIPPING?

Costs and transit times for shipping products to our customers is always one of the biggest concerns. TFB offers several types of shipping with the use of multiple carriers.

To ensure the delivery (signature required) and tracking (not available on orders placed using USPS) of each of our products we recommend that all orders have "Order Protection" added to the cart during checkout. Order Protection will ensure, NOT guarantee delivery: each package comes with carrier tracking # and requires that the courier (delivery person) ONLY deliver packages that have been signed for by authorized persons on behalf of the customer - (indirect signature, direct signature, and adult signature) Due to increased shipping costs from UPS, FEDEX, and USPS all of our costs start at standard rate.

Please contact our customer service dept. support@thefrozenbean.com for more information regarding our shipping policies.

How much is the shipping fee?

We do not have a specific amount. It depends on the weight, the amount of items that’s been shipped, & where it’s being shipped to

When do I receive my order?

Our longest shipping date usually takes about a week. However, it depends on the location of the customer.

Do you offer Free Shipping?

The Frozen Bean offers free standard ground shipping to the United States, excluding Alaska, Hawaii, and Puerto Rico, for orders over $75.

*Order Protection does not apply to order totals.

How do you protect your community from the effects of COVID-19?

Updated 11/17/20 - The safety of the Frozen Bean community is our top priority during these unpredictable times. We are adhering to the guidelines set by the CDC and the local government to ensure all employees within the office, production facilities, and distribution centers are practicing social-distancing and have established measures to maintain frequent sanitation protocols for equipment and product handling. If you have any questions or concerns regarding our safety measures, please contact us at support@thefrozenbean.com.

Covid-19 Shipping Info

COVID-19 SHIPPING INFO We are still processing orders at normal speed, however please understand that there may be transit delays via USPS and FedEx due to the impact of COVID-19. Shipping providers have updated their policies. Please check with your selected carrier for the most up to date information. For most carriers, shipping estimates and guarantees are currently suspended.

What’s the best way to contact you?

There are many methods to contact us, click here to see what works best for you.

Do you ship Internationally?

We only ship to USA & Canada.

When do I receive my refund?

Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

What is an Order Protection?

Convoy is shipping protection that covers your package in the event that your package is lost, stolen, or damaged. If you purchased Convoy and need to file a claim click here.

Do you have any gluten free/ sugar free products?

Yes. You can visit our website at: thefrozenbean.com and each flavor has its own description and nutritional facts located on the right side.

If you do not wish to search through every flavor, you can easily type in gluten free/sugar free on the search bar and it will give you a couple of options.

Is there a cross-contamination with wheat or gluten dueling production?

We follow strict sanitary safety procedures to prevent cross contamination of allergens before every production run. But please be informed that we use the same equipment that also processes products containing wheat (gluten), milk, soy, peanuts, and tree nuts (almond, coconut).

Are your products safe for people with tree nuts allergies. Especially peanuts?

Unfortunately, we do have some products that does contain those allergens.

For tree nut, which is also a coconut base, we have the Golden Milk Turmeric.

For the peanuts, we have the Chocolate Peanut Butter Latte & Chocolate Peanut Butter Ice Cream Mix.

I'd like to carry your products for our business. Who should I contact?

Please email orders@thefrozenbean.com and provide them with the following:

•Name of Products
•Quantity
•Name of Business/Company
•Contact Information

Can I place an order over the phone?

We do not take orders over the phone due to our security policy of taking customer’s credit card information.

I still haven't received my package, what should I do?

Please check your local post office or your nearest mailbox for more options.
You may contact your carrier as well, as this situation is out of our hands.

Once you reached the answering machine and have given your tracking number, say "speak with representative" and they will transfer you to their customer service.

There are times your package doesn’t get dropped until a day or so. If you still haven't received the item in 3 business days, please let us know.

Why is there an increase on your products?

Due to cost & demands of the material & shipping, we needed to do a price increase on some of our products.

Can I buy Frozen Bean products in physical stores?

Please see STORE LOCATOR on our site to see the closest distributor near you. Our product availability changes often so check back later if you don’t see a store close by!

My local Walmart/grocery store doesn’t carry a specific flavor!

Unfortunately we are unable to control where our distributors decide to stock specific products. I am not certain why your local store does not sell some of our products anymore.
However, there are times where it is the retailer's decision on discontinuing the items in store and it is now out of our control. You can call your store directly or use the STORE LOCATOR to check for the most updated stock locations.

Why is my packet/can/tub half empty?

We ensure that all of our products are filled to its designated weight. During the fill process air pockets often form within the granular powder mix. Movement of the container and its contents during transit and handling reduces the space between each particle and thus the total amount in the packaging may sometimes appear to be less than the initially produced product. Contents may also settle during the natural duration of the product’s lifespan.

I am placing an order online from my computer, but it won’t go through.
What should I do?

Please try another browser as there may be a problem with your cache.