The Frozen Bean Café — Frequently Asked Questions
Q: What is The Frozen Bean Café?
A: We specialize in ultra-premium beverage mixes crafted for foodservice — including coffee, frappes, milk teas, and gelato-style soft serves. Designed for cafés, bakeries, and restaurants, our mixes deliver consistent flavor and profitability per serving.
Q: How do I prepare your mixes?
A: Simply blend with water, milk, or your preferred dairy alternative. Most products can be served hot, iced, or blended for signature drinks. Preparation ratios are listed on each product label.
Q: Are your mixes suitable for all diets?
A: Many of our products are vegetarian, and several are gluten-free or dairy-optional. Each item includes clear ingredient and allergen details for transparency.
Q: How do I become a wholesale partner?
A: Create an account through our Wholesale Application page. Once approved, you’ll gain access to wholesale pricing, bulk case packs, and café resources.
Q: Can I request product samples before ordering?
A: Yes. Visit our Free Samples page to request sample packs and discover which flavors fit your menu best.
Q: Where do you ship from, and how long does delivery take?
A: All orders ship from our Southern California facility. Most U.S. deliveries arrive within 3–7 business days, depending on location and order volume. Freight options are available for palletized shipments.
Q: Do you ship internationally?
A: We currently serve select international distributors. Please contact our team for details on export and freight arrangements.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking email with real-time updates and estimated delivery dates.
Q: Who can I contact for sales or support?
A: For wholesale inquiries, large-volume orders, or account assistance, please reach out via our Contact Page.
Where to Find Us
The Frozen Bean Café products are featured in cafés, bakeries, and foodservice chains nationwide, as well as leading retailers such as Walmart, Aldi, and Sam’s Club.
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