FAQs | The Frozen Bean
Welcome to our FAQ page! Here, you’ll find answers to common questions about The Frozen Bean products, services, and policies. From ordering to shipping, we’ve gathered everything you need to know for a smooth experience with us. If you can't find what you're looking for, feel free to contact our team for further assistance.
❄️ The Frozen Bean – Frequently Asked Questions
Q: What is The Frozen Bean?
A: We specialize in ultra-premium instant coffee drinks, frappes, lattes, and tea-based beverages—ready to enjoy hot, iced, or blended. All made with clean, natural ingredients.
Q: How do I use The Frozen Bean mixes?
A: Just add water, milk, or your favorite dairy alternative. Blend with ice for a frappe, pour over ice for a cold latte, or enjoy hot—it’s that simple.
Q: Are your products vegan or gluten-free?
A: Many of our mixes are vegetarian, and select flavors are gluten-free. Check the product details for each item to confirm specific dietary information.
Q: Can I buy in bulk or for food service?
A: Yes! We offer food service-sized bags and frozen treat mixes for cafés, events, and commercial use. Visit our Bulk & Food Service section to learn more.
Q: Do you offer international shipping?
A: Currently, we ship to select international destinations. Shipping costs and delivery times vary by country. Customs or import duties may apply.
Q: How can I track my order?
A: As soon as your order ships, you’ll receive an email with a tracking link so you can follow its journey to your door.
Q: I want to collaborate—how can I partner with The Frozen Bean?
A: We’re always open to cool, creative partnerships. Apply through our Collabs & Partnerships page for affiliate programs, discount codes, gifting, and more.
Q: I’m already a partner—where do I log in?
A: Click Log In at the top of our Collabs page to access your partner dashboard.
Q: Where can I manage my subscriptions?
A: You can manage your subscription preferences under your Account > Subscription Management.
Q: Who do I contact for support?
A: For order help or general questions, reach out via our Contact page—we’re happy to help!
