Costs and transit times for shipping products to our customers is always one of the biggest concerns. TFB offers several types of shipping with the use of multiple carriers.
To ensure the delivery (signature required) and tracking (not available on orders placed using USPS) of each of our products we recommend that all orders have "Order Protection" added to the cart during checkout. Order Protection will ensure, NOT guarantee delivery: each package comes with carrier tracking # and requires that the courier (delivery person) ONLY deliver packages that have been signed for by authorized persons on behalf of the customer - (indirect signature, direct signature, and adult signature) Due to increased shipping costs from UPS, FEDEX, and USPS all of our costs start at standard rate.
Please contact our customer service dept. for more information regarding our shipping policies. email@example.com
COVID-19 SHIPPING INFO
We are still processing orders at normal speed, however please understand that there may be transit delays via USPS and FedEx due to the impact of COVID-19. Shipping providers have updated their policies. Please check with your selected carrier for the most up to date information. For most carriers, shipping estimates and guarantees are currently suspended.
Unfortunately we are unable to control where our distributors decide to stock specific products. You can call your store directly or use the STORE LOCATOR to check for the most updated stock locations.
We ensure that all of our products are filled to its designated weight. During the fill process air pockets often form within the granular powder mix. Movement of the container and its contents during transit and handling reduces the space between each particle and thus the total amount in the packaging may sometimes appear to be less than the initially produced product. Contents may also settle during the natural duration of the product’s lifespan.
Updated 11/17/20 - The safety of the Frozen Bean community is our top priority during these unpredictable times. We are adhering to the guidelines set by the CDC and the local government to ensure all employees within the office, production facilities, and distribution centers are practicing social-distancing and have established measures to maintain frequent sanitation protocols for equipment and product handling. If you have any questions or concerns regarding our safety measures, please contact us at firstname.lastname@example.org.