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What is The Frozen Beans policy on SHIPPING?
Costs and transit times for shipping products to our customers is always one of the biggest concerns. TFB offers several types of shipping with the use of multiple carriers.

To ensure the delivery (signature required) and tracking (not available on orders placed using USPS) of each of our products we recommend that all orders have "Order Protection" added to the cart during checkout. Order Protection will ensure, NOT guarantee delivery: each package comes with carrier tracking # and requires that the courier (delivery person) ONLY deliver packages that have been signed for by authorized persons on behalf of the customer - (indirect signature, direct signature, and adult signature) Due to increased shipping costs from UPS, FEDEX, and USPS all of our costs start at standard rate.

Please contact our customer service dept. for more information regarding our shipping policies. support@thefrozenbean.com
Where are Frozen Bean products made?
All of our products are made and shipped directly from our family-owned workshop and distribution facility in Rancho Cucamonga, CA.
Do you offer Free Shipping?
The Frozen Bean offers free standard ground shipping to the United States, excluding Alaska, Hawaii, and Puerto Rico, for orders over $75.

*Order Protection does not apply to order totals.
Covid-19 Shipping Info
COVID-19 SHIPPING INFO We are still processing orders at normal speed, however please understand that there may be transit delays via USPS and FedEx due to the impact of COVID-19. Shipping providers have updated their policies. Please check with your selected carrier for the most up to date information. For most carriers, shipping estimates and guarantees are currently suspended.
Can I buy Frozen Bean products in physical stores?
Use the STORE LOCATOR on our site to see the closest distributor near you. Our product availability changes often so check back later if you don’t see a store close by!
My local Walmart/grocery store doesn’t carry a specific flavor!
Unfortunately we are unable to control where our distributors decide to stock specific products. You can call your store directly or use the STORE LOCATOR to check for the most updated stock locations.
What’s the best way to contact you?
There are many methods to contact us, click here to see what works best for you.
How does your product work?
They say a picture says a thousand words, how about a video? Use this video as a handy guide to use our products.
Why is my packet/can/tub half empty?
We ensure that all of our products are filled to its designated weight. During the fill process air pockets often form within the granular powder mix. Movement of the container and its contents during transit and handling reduces the space between each particle and thus the total amount in the packaging may sometimes appear to be less than the initially produced product. Contents may also settle during the natural duration of the product’s lifespan.
I'd like to carry your products in our stores. Who should I contact?
We’d love to have you on board as an authorized partner! Please shoot us a line through one of our contacting methods to learn more about partnering opportunities.
How can I use a promotional code?
Promotional codes, discount codes or gift card codes are entered in your shopping cart. Only one coupon code can be used per order placed.

*Minimum Spend of $25 required to redeem a Frozen Bean Free $10 Gift Cards
What are you doing to protect your community from the effects of COVID-19?
Updated 11/17/20 - The safety of the Frozen Bean community is our top priority during these unpredictable times. We are adhering to the guidelines set by the CDC and the local government to ensure all employees within the office, production facilities, and distribution centers are practicing social-distancing and have established measures to maintain frequent sanitation protocols for equipment and product handling. If you have any questions or concerns regarding our safety measures, please contact us at support@thefrozenbean.com.
What’s the name of your mascot?
Glad you asked, my name is Esee!
How do I earn and use my VIP Frozen Bean Rewards?
Step 1: Sign up and create a Bean Rewards account!

Step 2: Ways to Earn:
*Place an order
*Like us on Facebook
*Follow us on Instagram
*Celebrate your birthday!

Step 3: Sit back, relax and get your blender ready. You are on your way to earning points towards your first $5 Off Bean Reward**.

If you need help with your rewards account, please contact Bean Rewards here.

**Minimum Purchase of $35 required to redeem Bean Rewards Points
What is Convoy Order Protection?
Convoy is shipping protection that covers your package in the event that your package is lost, stolen, or damaged. If you purchased Convoy and need to file a claim click here.